ViiVConnect is committed to helping patients and providers

Male couple holding hands and seated around desk with another male professional with laptop
Male couple holding hands and seated around desk with another male professional with laptop

What Is ViiVConnect?

ViiVConnect provides comprehensive information to help healthcare professionals, pharmacists, patient representatives, and patients explore ways to access prescribed ViiV Healthcare medications.

Are you a patient?

Are you a Patient?

Whether you’re insured, underinsured, or uninsured, find the information you need on your prescribed ViiV Healthcare medications.

Our Access Coordinators are here to help answer any questions you have about financial assistance or insurance claims.

Are you a provider?

Are you a Provider?

ViiVConnect offers tools, resources, and individual assistance to healthcare professionals, pharmacists, and patient representatives. Connect with an Access Coordinator for help with benefits verification, prior authorizations, or medication reimbursement.

The Provider Portal allows you to enroll patients electronically, track patient coverage, and much more.

Image of patient in virtual visit with healthcare provider

Learn what you can do in the ViiVConnect Provider Portal

  • Enroll patients electronically
  • Upload and sign documents
  • Track patient enrollment status
  • Obtain coverage information
  • Receive email notifications
  • View product shipment information
  • Click to chat with Access Coordinators

Transcript

ANNOUNCER:

Welcome to ViiVConnect.

 

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ViiVConnect Guides

Welcome to ViiVConnect

 

ANNOUNCER:

We’ve got a lot to offer—for providers and for people who have been prescribed ViiV Healthcare medications.

 

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PROVIDERS

PATIENTS

 

ANNOUNCER:

Stick around and get to know ViiVConnect, from financial savings programs, like the ViiVConnect savings programs, ViiVConnect Savings Card, and Patient Assistance Program, to access and reimbursement support.

 

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FINANCIAL SAVINGS PROGRAMS

ViiVCONNECT SAVINGS PROGRAMS

ViiVCONNECT SAVINGS CARD

PATIENT ASSISTANCE PROGRAM

ACCESS AND REIMBURSEMENT SUPPORT

 

ANNOUNCER:

We know that different practices have different needs, so we’ve designed our services to be flexible. You can rely on ViiVConnect when you want assistance and manage things on your own when you don’t.

 

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FLEXIBILITY

AVAILABLE ViiVCONNECT SERVICES INCLUDE:

• Benefits verification

• Prior authorization (PA), claim denials, and appeals support

• Tailored case management*

• Patient appointment reminders*

• Specialty pharmacy support*

• Annual benefits re-verification

 

*These services are specific to ViiV Healthcare injectable medications.

 

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ViiVCONNECT FOR PATIENTS

 

ANNOUNCER:

Helping people afford their prescribed ViiV Healthcare medications is one of our most important goals. That’s why we offer several different financial savings programs.

 

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PATIENTS

ViiVCONNECT SAVINGS PROGRAMS

 

ViiVCONNECT SAVINGS CARD

For oral medications

 

ViiVCONNECT SAVINGS PROGRAMS

For injectable medications

 

Subject to eligibility, program Terms & Conditions. ViiVConnect programs do not constitute health insurance.

 

ANNOUNCER:

For people with insurance, the ViiVConnect Savings Card or the ViiVConnect savings programs can help them pay as little as zero dollars in co-pays each time they refill their prescription or receive their injectable medication.

 

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PAY AS LITTLE AS $0 IN CO-PAYS

REFILL THEIR PRESCRIPTION

RECEIVE THEIR INJECTABLE MEDICATION

 

 

ANNOUNCER:

And as part of our commitment to flexibility, we offer several different ways to enroll in any of the ViiVConnect savings programs.

 

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SAVINGS PROGRAM ENROLLMENT

OPTION 1

ENROLL IN ViiVCONNECT

 

ANNOUNCER:

When you enroll a patient in ViiVConnect, we will check which programs they are eligible for and ask if they want to enroll.

Or, they can sign up for a savings program directly online without enrolling in ViiVConnect by visiting:

MyViiVCard.com for oral medications, CABENUVACoPayProgram.com, or APRETUDECoPayProgram.com.

 

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OPTION 2

ENROLL DIRECTLY

• MyViiVCard.com FOR ORAL MEDICATIONS

• CABENUVACoPayProgram.com FOR INJECTABLE MEDICATIONS

• APRETUDECoPayProgram.com FOR INJECTABLE MEDICATIONS

 

ANNOUNCER:

For people receiving one of our injectable medications who are enrolled in one of the savings programs, providers can submit claims directly to the program online.

 

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ViiVClaims.com

 

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PATIENT ASSISTANCE PROGRAM

 

ViiVConnect enrollment is required for access to the Patient Assistance Program.

 

ANNOUNCER:

For people without insurance, ViiVConnect offers the Patient Assistance Program, which provides ViiV Healthcare medications to eligible patients at no cost.

 

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VIIV HEALTHCARE MEDICATIONS TO ELIGIBLE PATIENTS AT NO COST

 

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ViiVCONNECT FOR PROVIDERS

 

ANNOUNCER:

ViiVConnect offers services to help providers with access and reimbursement for prescribed ViiV Healthcare medications.

One of these important services is Benefits Verification. When someone enrolls in ViiVConnect, we can contact their insurance company directly to confirm their benefits.

 

This way, they and their provider have a good understanding of what their coverage is and what their costs will be.

 

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ACCESS & REIMBURSEMENT

BENEFITS VERIFICATION

SUMMARY OF BENEFITS

COVERAGE

COSTS

 

ANNOUNCER:

We can also provide information to help providers obtain prior authorizations and manage claims denials and appeals, as well as offering guidance on billing and coding for claims.

 

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PRIOR AUTHORIZATION

PRIOR AUTHORIZATION CHECKLIST

 

CLAIMS DENIALS & APPEALS SUPPORT

BILLING & CODING REFERENCE

 

ViiVConnect cannot submit information or paperwork to the insurance company on behalf of your office.

 

ANNOUNCER:

For practices administering our injectable medications, we can help with information about how to acquire them from a specialty pharmacy or via Buy and Bill and can answer questions about reimbursement.

 

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SPECIALTY PHARMACY

BUY & BILL

REIMBURSEMENT GUIDE

 

ANNOUNCER:

We like to think that the most important part of ViiVConnect is our people. When you’ve got questions, they’ve got answers.

 

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ViiVCONNECT PEOPLE

PROVIDERS

PATIENTS

 

ACCESS COORDINATOR

1-844-588-3288 TOLL-FREE

MONDAY-FRIDAY, 8AM-11PM (ET)

 

ANNOUNCER:

Whether you’re a provider or someone taking a prescribed ViiV Healthcare medication, if you have questions about access and coverage or financial assistance from ViiVConnect, you can call the toll-free number and get one-on-one support from a dedicated Access Coordinator.

 

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FIELD REIMBURSEMENT MANAGER

ViiVConnect FRM

PAYER COVERAGE

BILLING AND CODING

CLAIM SUBMISSION

PATIENT-SPECIFIC QUESTIONS

ViiVCONNECT PROGRAMS

 

ANNOUNCER:

If you’re a provider, you can also get help from your regional Field Reimbursement Manager or FRM. FRMs are ViiV Healthcare employees who work alongside ViiVConnect. They are exclusively available to providers and administrative staff and can help educate them about payer coverage, billing and coding, and claims submission. FRMs can also help with questions about a specific patient’s coverage and offer advice about ViiVConnect programs that may be available for them.

 

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Enrolling in ViiVConnect

 

ViiVConnect.com

ENROLLMENT FORM

 

BY FAX

1-844-208-7676

 

BY MAIL

ViiVConnect Enrollment

PO Box 220100

Charlotte, NC 28222-0100

 

ANNOUNCER:

To get started with ViiVConnect, visit ViiVConnect.com and download an enrollment form, or get a printed enrollment form from a ViiV Healthcare representative.

 

Once the form has been completed and signed by the provider and their patient, it can be faxed or mailed to ViiVConnect.

 

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ViiVCONNECT PROVIDER PORTAL

ViiVConnectPortal.com

 

ANNOUNCER:

Providers can also enroll patients directly from the ViiVConnect Provider Portal.

 

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ViiVConnect

 

ANNOUNCER:

If there’s one thing we’d like you to remember about ViiVConnect, it’s that we are here to help. All of our services are designed to help people get started and stay on the right medication for them. Enroll today to start putting ViiVConnect to work for you!

 

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Visit ViiVConnect.com

 

Trademarks are owned by or licensed to the ViiV Healthcare group of companies.

©2022 ViiV Healthcare or licensor. HVUVID210002 May 2022 Produced in USA.

 

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