Get Help

Speak with an Access Coordinator about insurance benefits or savings and assistance programs* for eligible patients—regardless of whether you’re insured, underinsured, or uninsured.

Subject to eligibility, program terms, and conditions. ViiVConnect programs do not constitute health insurance.

Get Help Access Coordinator icon

Access Coordinators

Call 1-844-588-3288 (toll free) 

Monday - Friday, 8AM - 11PM (ET).

Multilingual options
are available.


Access Coordinators are here to assist you with your questions and needs. 


Need prior authorization or appeals support?

ViiVConnect can help provide plan-specific information if prior authorization is required. If a claim for your prescribed ViiV Healthcare medication has been denied, speak with an Access Coordinator for assistance with appealing your claim denial.