Field Reimbursement Support

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Field Reimbursement Managers (FRMs)

Your FRM can answer questions about ViiVConnect programs* and services that support patient access and reimbursement for ViiV Healthcare medications. Unlike Access Coordinators, FRMs do not communicate directly with patients.

Your dedicated FRM can assist your practice with:

  • Educating administration staff on payer coverage criteria, billing, coding, and claim submissions
  • Collaborating with ViiVConnect to help navigate coverage and patient access
  • Exploring the ViiVConnect programs* that are available to help your patients

If you don’t have contact information for your regional FRM, call ViiVConnect at 1-844-588-3288 (toll free).
An Access Coordinator will take your information and have your FRM contact you.


Subject to eligibility, program terms, and conditions. ViiVConnect programs do not constitute health insurance.